FAQ’s

Wax Melts

What are scented wax melts and how do they work?

Wax melts are an easy, flame-free alternative to candles, oil diffusers, plug-ins, and other home fragrance solutions. Wax melts are placed in a wax warmer, and warmed with a hot plate or light bulb located inside. Once the wax begins to melt, your room will be filled with fragrance.

Can I use RG Wax Melts in wax warmers sold by other brands?

Yes, you can use RG Wax Melts in any warmer designed for standard wax melts.

Why is Soy Wax better?

Soy wax is a vegetable wax made from the oil of soybeans. After harvesting, the beans are cleaned, cracked, de-hulled, and rolled into flakes. The oil is then extracted from the flakes and hydrogenated. The hydrogenation process converts some of the fatty acids in the oil from unsaturated to saturated.

 

Soy wax is not only healthier it also comes from a renewable resource, making it environmentally friendly! Other brands typically use paraffin wax which is derived from petroleum, which is not a renewable resource. It has been claimed that paraffin wax releases toxic fumes when burnt, which has contributed to its fall out of favour. In 2009, a study by South Carolina State University found that burning paraffin wax candles give off harmful fumes (toluene and benzene) which is linked to asthma and lung cancer.

Are your wax melts safe to use around cats and dogs?

Our Fragrance oils are specially formulated from the best in class perfumery and free of phthalate and paraben, vegan friendly and cruelty free and our Essential oils are 100% plant based. They are only harmful to cats and dogs if ingested by the animal or if the oils are rubbed directly on the skin. Also. Because we use infuse our wax melts these oils, the risk is substantially lower for even the latter to occur. So as long as you are using our wax melts for their intended purposes, there are no issues with using our wax melts around cats and dogs. We do not recommend using our wax melts, or any home fragrance products around birds. For more exotic pets, we recommend consulting with your vet first.

Are your wax melts biodegradable?

Yes all of our scented wax melts are proudly biodegradable.

What are the ingredients in RG Wax melts?

RG Wax melts contain 100% natural soy wax, phthalate-free and essential oil-infused fragrance oils, and a small amount of dye. All Happy Wax melts are paraffin-free. Unlike paraffin-based candles and melts, our soy wax is all natural and vegetable based.

How strong are the scents?

Scent sensitivity varies so greatly from person to person. We load our melts with the highest amount of fragrance oil possible because we want our melts to last longer and travel further. If you are concerned with scent strength, we recommend starting with 1-2 melts and add to adjust to your liking.

How many wax melts come in each size?

12 wax melts per pack

How many Wax Melts do I use?

We recommend starting with 1-2 wax melts to see how you like the strength of a particular scent.

The maximum number of wax melts for each warmer are:

Ceramic Warmer – 2 wax melts
Desktop Warmer – 4 wax melts
Sensor Lamp Warmer – 3 wax melts

How long does the scent last?

Our rule of thumb is to melt 2 wax melts for 8 hours of scent time, giving you more value and scent time than other brands.

What is the shelf life of RG Wax melts?

For optimal scent, we recommend using wax melts within one year of purchase. Make sure your wax melts are stored in a cool environment to prevent premature melting, and in a closed tin or sealed bag to retain freshness.

What happens if a person or a pet ingests a RG Wax melt?

The primary ingredient in our melts is non-toxic soy wax. Ingestion of 1-2 of our wax melts will most likely not result in a medical emergency. The person or pet may experience some minor gastrointestinal effects such as nausea.

In the unlikely event that several wax melts are ingested, it is recommended that a physician or the Poison Control Center be contacted for treatment advice. Additionally, keep this product out of the reach of children and pets, as this could be a choking hazard.

Are your wax melts safe to use around infants & children?

When using our products around infants and children, we always recommend using adult supervision. That being said, our fragrances are proudly safe to use around infants and children. At RG Wax, we make all of our wax melts with all-natural organic soy wax, toxin free fragrance oil and essential-oil infused fragrances.

Additionally, all of our wax melts are proudly paraben, paraffin and phthalate-free.

How do your wax melts fare to those who are sensitive to fragrances?

If you or someone you know is sensitive to fragrances we always recommend consulting with a doctor first. That being said our wax melts are made with 100% organic soy wax and are infused with essential and fragrance oils. We are also proudly paraffin, paraben and phthalate-free! Additionally if you look at the reviews section of our web page we have had customers who are sensitive to fragrances report positive outcomes after using our wax melts.

How do your wax melts fare to those who are sensitive to fragrances?

If you or someone you know is sensitive to fragrances we always recommend consulting with a doctor first. That being said our wax melts are made with 100% organic soy wax and are infused with essential and fragrance oils. We are also proudly paraffin, paraben and phthalate-free! Additionally if you look at the reviews section of our web page we have had customers who are sensitive to fragrances report positive outcomes after using our wax melts.

FAQ’s

Wax Warmers

What does "no scrape" silicone dish mean?

Included in our 7 colors LED warmer is our silicone dish that allows for super simple clean-up. Once your wax cools off, simply remove the silicone dish out of your warmer and “pop” out your used wax into the waste bin. No mess, no scrape, no problem!

What are Wax Liners?

They are film coated paper, eco-friendly and reusable. They are simple designed wax trays you can change your wax scents several times a day, the protective coating allows you to enjoy the time without the fuss and mess of cleaning out your warmer pits.

How do I use my RG Wax Warmer?

To begin using your new RG wax warmer please follow the instruction manual included with your warmer.

Can I use any wax melts in my RG Wax Warmer?

Yes, so long as they are being used for their intended, our RG Wax warmers are compatible with all scented wax melts, cubes and tarts no matter the brand!

Do you offer any battery operated wax warmers?

At this time we do not, all of our wax warmers require an electrical source to be powered. However, we are always expanding our product line so we recommend that you sign up to our email list so you can be notified when new products launch.

Are your wax warmers rechargeable?

Thank you so much for asking, at this time none of our wax warmers are chargeable. All of our RG Wax warmers instead require an electrical outlet as the constant power source.

Can I order a replacement dish for my warmer?

Yes, you may purchase our wax liners for that purpose, our wax liners fit into any warmer both ceramics and electric. For all other warmer styles please email us at sales@royaleguinevere.com

FAQ’s

Shipping, Returns, and Payment Methods

Are you still shipping during COVID-19?

Yes we are still shipping our products during COVID-19!

How can I cancel or edit an order?

If you want to cancel or edit an order just email us at sales@royaleguinevere.com. Please note that if it has been over 4 hours we might not be able to cancel the order. The sooner you let us know, the better!

What is your return policy?

See our Return policy

How do I check my order status?

If you have a royaleguinevere.com account, you can Click Here to sign in to the My Orders page and check your order status. Once your order ships, you will receive an email with tracking information.

How quickly will my order be processed?

We ship Monday-Friday from our factory in Lagos, Nigeria. Please allow us 1-3 business days to process your order. Within Lagos shipping takes 1 day while outside Lagos Shipping takes 2-5 business days.

What form of payment methods do you accept?

We accept Visa®, MasterCard®, Verve®. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

Do you ship internationally?

Yes. We are currently shipping to more than 25 international countries including Austria, Belgium, Canada, Chile, Denmark, Finland, Germany, Italy, Mexico, Poland, Spain, the United Kingdom and many others. International orders may be subject to import taxes, customs duties and fees levied by the destination country. Please see Country/Region during checkout to see a complete list.

Do you offer gift options for orders?

Yes, we offer gift wrapping services at this time!

Where do you ship from?

All orders placed on royaleguinevere.com are shipped out of our factory located in Lekki, Lagos Nigeria

FAQ’s

Miscellaneous

Do you have social media?

Yes! You can find us on Facebook and Instagram. Be sure to follow us for fun photos and updates, new product releases, and promotions! Check out our fun blog here! Be sure to sign up to our email list for exclusive offers!

Is Royale Guinevere sold in stores?

Yes! RG is carried in a number of stores in the Lagos, Nigeria. You can take a look at our Store Locator to see if there are any locations near you.

Can I sell RG products in my store?

Yes! However, we do not allow third-party selling on Amazon, eBay, or any online channel other than your retail storefront’s website. Please email sales@royaleguinevere.com for consideration.

Are you a MLM based company?

No, we are proudly not a multi-level marketing based company. If you are interested in selling our products we do have wholesale programs available for retailers with physical store locations. For more information please see the link here.

Do you offer free samples?

At this time, we are not able to offer free samples.
We also do run promotions throughout the year, which often include free samples. Be sure to sign up for our emails and follow us on Facebook and Instagram to be the first to know!

Can I make a custom mix?

Currently, we do not have the ability to make individual mixes for customers, but we do offer quite a few pre-made mixes. Melting different scents together is something we love here at Royale Guinevere, so give it a try!

Do you offer a warranty?

Warmers: RG Wax warrants your new warmer to be free from defects in materials and workmanship under normal household use for a period of one year from the date of purchase.

Warmer Bulbs: RG Wax warrants your new light bulb to be free from defects in materials and workmanship under normal household use for a period of 90 days from the date of purchase.

Replacement bulbs can be purchased here.

Are you hiring?

Thank you so much for your interest in becoming a part of the RG Wax family! At this time, we are not hiring, but please feel free to send over your resume for future considerations. As our company grows we will be looking for talented individuals. We are not accepting phone calls for hiring. Thanks!

Do you have any deals or promotions currently running?

We are always finding fun and exciting ways for our customers to save money! For our most up to date offers make sure to check out our “Specials” section available on the menu bar of royaleguinevere.com. From there you will find a drop down menu with our most up to date offers! Additionally, make sure you are signed up to our email list so you can receive offers as soon as they are launched.