Return Policy

You may request a return for any wrong unopened items or faulty merchandise in its original condition, including original packaging and packing slip within 7 days of receipt and you will receive a full refund or replacement item.

Shipping cost is non-refundable for undelivered, changed my mind, unclaimed or returned packages, unless we made an error. Please make your selections carefully.

 

Full name and address
Phone number
E-mail address
Original Order Confirmation Number
Your reason for returning the merchandise
Please return the merchandise to our mailing address:

Royaleguinevere.com
167 Kusenla road
Ikate Elegushi, Lagos.

All returns must be shipped back to Royaleguinevere.com using a trackable courier (UPS, FedEx, or DHL)

Any package that has not been received by Royaleguinevere.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

Please allow up to 7 business days to process your return or exchange.

If your package is returned to Royaleguinevere.com as “refused”, “unclaimed”, “changed my mind” or “undeliverable”, and you would like to have it re-shipped, we will unfortunately need to charge full shipping for all returns.

Acceptance of request for returns or exchange of unopened items not related to either wrong or faulty items delivered is entirely at Royaleguinevere.com discretion.
Please inform us of your intention to make a return immediately (within 24 hours) upon receipt of your items. If request is approved, we will charge full shipping for all returns.

Cancel Your Order

You can cancel your order at any time before shipping. If you have any other questions, please contact us:

sales@royaleguinevere.com or
0903 357 1616

Monday-Friday: 8:00am-5:00pm West African Time