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SHIPPING & RETURNS

SHIPPING POLICY

At Royale Guinevere, we aim to provide a seamless and efficient delivery experience for our valued customers. Please review our shipping policies below to understand how we handle and deliver your orders.

Shipping Destinations

  • Domestic Shipping: We offer shipping throughout the UK.

  • International Shipping: International shipping is available to select countries. Please check at checkout to confirm if we ship to your location.

Processing Time

  • All orders are processed within 1-2 business days after the order is placed.

  • Orders are not processed or shipped on weekends or holidays.

  • You will receive a confirmation email with tracking information once your order is dispatched.

Shipping Rates & Delivery Times

  • Standard Shipping: with an estimated delivery time of 3-5 business days for domestic orders and 7-14 business days for international orders.

  • Express Shipping: with an estimated delivery time of 1-3 business days for domestic orders and 5-10 business days for international orders.

  • Free shipping is available on domestic orders over £50.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email, allowing you to monitor its progress until it reaches your doorstep.

Customs, Duties & Taxes

For international orders, customs and import duties may be applied to your order when it reaches your country. Royale Guinevere is not responsible for these charges; they are the customer’s responsibility.

RETURN & EXCHANGE POLICY

At Royale Guinevere, we are dedicated to ensuring your satisfaction with every purchase.

Please note that due to the nature of our products, returns are not accepted on soy wax items or reed diffusers. We appreciate your understanding of this policy.

 

While we take great care in packaging and shipping your order, should any item arrive damaged or become lost in transit, kindly reach out to our customer service team within 7 days of receipt, including your order number and any relevant details.

 

For any additional questions or assistance, please contact us at sales@royaleguinevere.com. Thank you for choosing Royale Guinevere to enhance your space with luxury fragrances.

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